123-3D - 3D Printers and 3D filament - Homepage logo
U29-30 North Park
Dublin D11 TX88
T: 01 963 7043
E: info@123-3D.ie

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Privacy policy

Privacy We attach great value to your privacy. We handle all your personal data with great care. We strictly comply with all legal regulations that apply to personal data. Upon request, you can view the stored personal data and you can have these changed or removed by us. You can also submit a request for receiving a data export with data that we use with your permission, or you can state your reasons for restricting the processing of personal data. 

We reserve the right to make changes to our privacy policy. It is advisable to consult our privacy policy on a regular basis so that you are aware of any changes.

If you have questions or complaints about the processing of your personal data, we will gladly help you. You get the quickest answer by contacting 123-3D.ie customer service directly You can contact us by telephone Mon-Friday from 8am until 7.30 p.m. We answer all questions and complaints by e-mail within 1 working day. Under the privacy legislation you also have the right to file a complaint with the Irish Data Commissioner against these processing of personal data. You can contact the Irish Data Commissioner for this.

Which data do we collect?

If you place an order with us, we need a lot of information from you to process your order. This information is checked by us in various ways.
  • General information: These are the details such as name, address, town, county and Eircode, which you enter in the order form. We use this information to check and process your order.
  • Your e-mail address: We use your e-mail address to confirm your order and inform you when your order is ready for shipment. If you have registered for our newsletter (and you have confirmed this registration), we will keep you informed of news and offers from time to time. If you no longer wish to receive our newsletter, you can easily unsubscribe.
  • Your telephone number: In order to be able to process your order we always ask you for a (fixed) telephone number on which you can be reached during office hours (may also be work). We use this number to verify your details and order. We do not use your telephone number for marketing purposes.
  • Your IP address:  When you place an order, we store your IP address. We do this to prevent fraud. 
  • Traffic data: Traffic data is stored every time you visit our website. These are, for example, the number of pages that have been visited or which items have been ordered. These data are not personal and are only used to improve the usability of our website.
  • Customer service: You can call, email, chat, facebook and twitter with us. To make our service better and to avoid having to tell the same story several times, we make notes that we keep. Phone calls can be recorded for training purposes and you will be informed if we are recording the call.
  • Payment details: To pay for your order, we use a secure payment environment. When you pay, your data is processed and stored in our administration and at the bank and payment services to link the payment to your order.
  • Fraud: To prevent fraud, we also investigate customer data. If necessary, we pass on your customer data to the relevant authorities.
  • Retention period: Your data will be kept with us for as long as necessary to process your orders, including warranty. If you no longer have an account with us, your data will be deleted, unless there is a legal obligation to keep this data for longer (such as the 7-year fiscal retention obligation).

What do we use this information for?

The purpose of processing the data is: 
Personal data
  • the processing of your order.
  • the delivery at the delivery address indicated by you. If necessary for processing the order, we pass this information on to other parties such as delivery services.
  • inform you of offers and news (if you have registered for this).
Traffic data
  • promoting the user-friendliness of the website.

Your information is safe with us

We will not sell your personal details to third parties and we will only make them available to debt collection agencies contracted by us in the event that the payment term set by us is exceeded.

Your data is stored on secure servers. Authorised employees are the only people who have access to the personal data and have a confidentiality obligation regarding the personal data. In order to be able to secure your data as well as possible, we also involve other parties where necessary.

Do you have any questions about our privacy policy? Please contact us: 

e-mail: info@123-3d.ie or telephone: 01 963 7043